How It Works

Simple and Quality Care, When You Need It.

At your convenience and in the comfort of your own home, FirstCall is changing the way healthcare is delivered.

Step 1

Register for Free.

Members activate account by going to or by calling 866-920-DOCS (3627).

Members complete medical profiles for themselves and their immediate family members who are under 18 years of age. Any dependent who is 18 years of age or older is required to create his/her own login at and complete a medical profile.

Step 2

Find a Doctor.

Consultations may be requested by logging in to the member portal at or by calling 866-920-DOCS (3627). Members and their immediate families will have 24/7/365 access to a physician via secure phone or video chat. If necessary, prescriptions can be prescribed in the comfort of their own home. 

Step 3

Start Your Visit.

After requesting a consultation, members will be connected to a care coordinator who will triage the medical situation and update a member’s electronic health record (EHR). Members will then consult with a licensed physician who will then recommend a treatment plan. In the event of an emergency, members should call 911 and/or go to the nearest emergency room.  

Our Doctors are here to Help.

Illnesses frequently occur when you’re out of town, in a rural area or in the middle of the night, and in all of those circumstances and many more, we provide access to a national network of U.S. board-certified doctors who are available 24/7/365.

We're only one call away.

We should always be your FirstCall. Our team continues to revolutionize telemedicine by creating more robust telemedicine platforms. We offer unparalleled care to our members via video chat, call or message.