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Our Team

Thank you for choosing us to be your FirstCall. We look forward to being your trusted virtual telemedicine provider. Please fill out the form below to have a representative reach out to you. One of our trusted team members will reach out to you within 24 business hours.

Call Us or Email Us

+1 866-920-DOCS (3627)

info@firstcalltelemed.com

Monday-Friday

8:00 am – 5:00 pm ET

Headquarters

3379 Peachtree Road NE , Suite 555
Atlanta GA 30326

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Here are some common questions.

To save you time, please read our frequently asked questions. If you still have a question, please give us a call!

If you forgot your password, please click here or visit https://www.firstcalltelemed.com/, then click the “Forgot Your Password?” button. Enter the email address we have on file and click “Reset“. You will receive an email to that address. Follow the instructions in the email to reset your password.

To unlock your account, please call 866-920-DOCS (3627).

FirstCall Telemedicine can prescribe many non-scheduled medications, such and cold and flu medications, allergy medications, etc.

Our providers do not provide prescriptions for medications designated as US controlled substances and other mind altering drugs.

Among other ailments, our providers commonly treat cold and flu, pink eye, skin irritation or rash, urinary tract infections (UTI), diarrhea, fever, headaches, sore throat, acne, behavioral health, and much more!

Consultations may be requested by logging in to the member portal at FirstCallTelemed.com or by calling 866-920-DOCS (3627). In the event of an emergency, members should call 911 and/or go to nearest emergency room.

After requesting a consultation, you will be connected to a care coordinator who will triage the medical situation and update your electronic health record (EHR). Members will then consult with a licensed physician to who will recommend a treatment plan. In the event of an emergency, members should call 911 and/or go to nearest emergency room.

Update your account – For billing questions or to make changes to your account, such as updating your payment information, please call FirstCall Customer Care at 1-866-920-DOCS (3627), or email CustomerCare@firstcalltelemed.com.

Cancellation of Service – You can cancel your telemedicine service at any time by contacting FirstCall Customer Care at 1-866-920-DOCS. Once cancelled, the FirstCall telemedicine service will not renew and you will receive a confirmation email at the email address on file. If you have any additional questions about the cancellation process, please contact the Customer Care Team:

FirstCall Customer Care

Phone: 1-866-920-DOCS

Email: CustomerCare

CustomerCare@firstcalltelemed.com