Update your account – For billing questions or to make changes to your account, such as updating your payment information, please call FirstCall Customer Care at 1-866-920-DOCS (3627), or email CustomerCare@firstcalltelemed.com.
Consultation Requests – To request a phone consultation or video appointment with a telemedicine provider, please call 1-866-920-DOCS or schedule your consultation through your secure online member portal by visiting firstcalltelemed.com, or visit firstcalltelemedicine.com for further program information.
Cancellation of Service – You can cancel your telemedicine service at any time by contacting FirstCall Customer Care at 1-866-920-DOCS. Once canceled, the FirstCall telemedicine service will not renew and you will receive a confirmation email at the email address on file. If you have any additional questions about the cancellation process, please contact the
Customer Care Team:
FirstCall Customer Care
Payment and Refund Policy – If you are not satisfied with the service you received, you can request a refund by contacting FirstCall Customer Care at 1-866-920-DOCS. You are eligible for reimbursement within 14 calendar days after the service purchase. After the 14-day period, you will no longer be eligible to receive a refund for that period. We encourage our customers to try the service in the first two weeks after their purchase to ensure it fits their needs. If you have any additional questions or would like to request a refund, please contact FirstCall Customer Care at 1-866-920-DOCS.
Use of the Website – By accessing the website, firstcalltelemedicine.com or firstcalltelemed.com, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
Trademarks – The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External Links – External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties– The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of Liability – The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of Terms – If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability – Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Applicable Laws in the State of Georgia – Use of this website shall in all respects be governed by the laws of the state of Georgia, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Georgia courts located in Fulton county, Georgia, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
FirstCall (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy. We recognize information that may be confidential, proprietary or legally privileged and acknowledge that certain information may be protected under HIPAA, or other applicable regulations. FirstCall has policies and procedures that protect the confidentiality of your medical and personal information. These policies prohibit the sharing of any of your personal or medical information with anyone who does not have a right to know. The confidentiality policy, or HIPAA Notice of Privacy Practices, discloses your rights and is sent to all members. If you did not receive a copy and would like one sent to you or, should you have a question, please email us at firstname.lastname@example.org.
This policy describes the types of information we may collect from you or that you may provide when you visit the website www.firstcalltelemedicine.com (our “Website“) and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy addresses issues set out in the California Consumer Privacy Act of 2018 (“CCPA”), and any terms defined in the CCPA have the same meaning when used in this policy.